FAQ

When will I receive my cards ?

The card factory is sending all  blisters during September. As soon as we receive all the cards, we will prepare your order and it with an ID Tracking. Please be sure to check your e-mail (and eventually spam) after we announced the delivery.
If you live in France, it might take 7 days to receive your pre-order. If you live in another country, it might take longer, generally, after 7 to 15 days after the date we announced during the pre-order. It all depends how far you are from France.

What if my shipping address change between the card pre-order and the delivery ?

You can change your shipping address by click on "View my order" button, in your confirmation e-mail. You will find an "Updated address" button under your shipping address. If you need to change your first or last name, please contact us directly by e-mail and we will update your shipping address. You will receive a notification. 

What is an NFT and how can I buy some ?

A non-fungible token (NFT) is a  a digital asset certified to be unique and therefore not interchangeable thanks to a blockchain technology. Vincent Faudemer created his own NFTs collection untitled "Babolex Adventure's". Each artwork is unique and original. If you are interested in owning unique piece of artwork, please join the Discord community, you will find all needed informations and more. 

What is Discord and how to join the community ?

The Babolex Adventures's Discord  is a place to discuss Babolex NFTs, Cards, Artworks, ask questions, and be part of an incredible community of collectors and contemporary art fans. Join our Discord server in your browser or download the Discord app (OS, iOS, Windows, Android). 

If you need help to use Discord, read the official Discord Beginner Guide.

How can I be sure that you received my order ?

After payment, you will received an e-mail with your order summary. If you didn't receive the e-mail, please check your spam. If you can't find your confirmation, you might have entered an incorrect e-mail address or you didn't finished the purchase step. In that case, please send us an e-mail directly.

Also, please be sure to achieve your payment. The payment is 100% secure with our partner, and we activated 3D secure (your bank will send you a payment confirmation SMS or notification) You must see an order confirmation page and receive your order summary e-mail.

I'm waiting for my artwork order, how to know what's going on ?

First of all, please check that your received a confirmation e-mail. A fine artwork, is generally delivered under 55 days after payment. We know it's quite long delay but please know that each piece is made to order and 100% handmade. It usually take under 40 days to produce a piece, and 5-7 days for shipping in France or 7-10 days for international delivery. As soon as your order is shipped you’ll receive an email or text with a tracking number. 

If you can't find your tracking number or didn't receive any shipping e-mail/text after 40 days, please contact us directly via e-mail.

What if I received faulty or damaged artworks ?

First of all, it never happened, we take the greatest care over the quality and each artwork is verified. But if so, please contact us directly via e-mail, joining a photo as proof. If we confirm that the artwork is faulty or damaged, we will send you instructions to send the package back for free.  Once your return is received and approved,  we will send you a new package for free.

What if I received an artwork but changed my mind ?

If you are not entirely satisfied under the 30 days after you received the artwork and want a refund, please email us directly. Once your return is received and inspected and approved,  your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, under 30 days max, deduction made of the shipping cost.

What if I order an artwork but changed my mind during the production delay ?

A fine artwork is generally delivered under 55 days after payment. 40 days to produce and 5-10 days for shipping. Once you have made payment and received your confirmation e-mail, you cannot cancel your order online. So if you changed your mind, you have to let us know via e-mail. If by any change, your artwork is still in production, we will stop the production or mailing process. If your artwork has already been mailed,  you can return it after receipt.

How to contact us ?

You can join us by sending an e-mail to hello@vincentfaudemer.fr or via our contact form.